All of our products are handmade. The processing will take 10 days, shipping time for in-stock-products will take 1-2 weeks. For customized products, please keep in mind that our artists will need another 7 days to craft the items according to your needs. And for products listed as "Preorder," please allow 4-6 weeks for delivery.
Our team will continuously update your tracking status and send you a notification email. Please contact us at firstname.lastname@example.org if you have any questions.
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
See more about our return policy here: Mygiftstories's Return & Refund policy.